Question 1

What is the minimum age to rent?

Accepted Answer

You must be 25 years old to rent from us.

Question 2

What if I need to cancel my trip?

Accepted Answer

Full refund if cancelled 30+ days before trip, minus $500 down payment. 50% refund: 15-29 days before trip. No refund if cancelled 14 days or less before trip, but you can purchase trip insurance and seek reimbursement through our partners at IMG Global.

Question 3

What deposits are required?

Accepted Answer

Renters are required to pay 50% of the total rental balance at the time of booking, with the remaining balance due 30 days prior to the rental. Holiday or event week rentals require full payment at booking. A $750.00 security deposit will be charged the day before pick up.,

Question 4

What happens if the vehicle I reserved is unavailable?

Accepted Answer

We will make every effort to provide the customer with the model requested. We reserve the right to substitute models of similar or higher grade. Should a model of lower grade be offered and accepted, liability will be limited to refund of price differential between model paid for and model taken.

Question 5

How does insurance coverage work?

Accepted Answer

Your rental includes insurance. Coverage for the unit while you rent it, is currently provided by MBA Insurance. Check out the INSURANCE page for more info.  We offer roadside assistance through the Coach-Net. Additionally, we also offer trip insurance through IMG Global to give you peace of mind if you need to cancel your trip.

Question 6

What if the motorhome breaks down?

Accepted Answer

Customers are given the opportunity to add roadside assistance during checkout. Customers will also be given The RV Rental Factory contact information to assist in any minor repairs during the rental.

Question 7

How many miles are we allowed to drive?

Accepted Answer

You will be allotted 200 miles per day. Example: A 5 day, 4 night trip will allow you to drive 1000 miles. Anything over 1000 miles (in this example) will be billed at .35 cents per mile.

Question 8

Is there a generator available?

Accepted Answer

Some of our RV units have generators. You will get 4 hours of usage per paid night. Example: A 5 day, 4 night trip will give you 16 hours worth of generator usage during your trip. Any usage over 16 hours will be billed at $4.00 per hour.

Question 9

What is the smoking policy?

Accepted Answer

Absolutely no smoking or vaping of any kind allowed inside the RV's.

Question 10

What if I am late in returning the vehicle?

Accepted Answer

If renter is late to pick up or return beyond one hour, an additional $100.00 fee will be applied and may include additional financial responsibility for lost rental income if another rental is affected.

Question 11

What if I return the vehicle before the date it is due?

Accepted Answer

No refunds will be made for early returns or late pick ups.

Question 12

Are pets allowed?

Accepted Answer

We allow dogs in SOME of our units. There is no extra fee if bringing a dog, however a extra dog-related cleaning fee may apply if needed.

Question 13

What can I use to tow a The RV Rental Factory trailer?

Accepted Answer

If the towing SUV or Truck is, registered in your name, capable of towing the selected travel trailer (based on weight class), has a Class III or IV hitch,  a Class III or IV ball mount, and a 2-inch or 2 & 5/16 inch hitch ball  you can tow a The RV Rental Factory Travel Trailer.

Question 14

Can I tow my car, boat, or a trailer behind the drivable motorhome rental?

Accepted Answer

We do allow for towing on some of our motorhomes, but you must provide your own towing equipment. Please reach out to discuss further.

Question 15

Are there bike racks?

Accepted Answer

We can add a bike rack to your rental for an additional fee or you may supply your own for your trip.

Question 16

Are there facilities nearby to purchase supplies, propane, and dispose of holding tanks?

Accepted Answer

Yes, there are multiple Walmarts and Menards for supplies and propane as well as a Camping World in Island Lake, IL to dispose of holding tank contents. Camping World charges a small fee. Otherwise you can prepay for us to empty the holding tanks and refill the propane for you.

Question 17

Are there levelers provided?

Accepted Answer

All motorhomes and travel trailers have levelers attached. The customer will be shown how to operate the levelers during the walkthrough prior to departure.

Question 18

Are there rollout awnings on the motorhome?

Accepted Answer

Yes most motorhomes and travel trailers in our fleet are equipped with awnings, which the customer will be shown how to operate during walkthrough prior to departure.

Question 19

Are there any places we cannot take the motorhome?

Accepted Answer

Yes, may not operate the motorhome or travel trailer on non-paved roads outside licensed RV parks. Coverages are invalid if problems occur and all recovery expenses are at the renter’s own cost. Violations of these restrictions void damage waivers and the renter will be held liable for all vehicle damages including to tires, towing charges and other related expenses as a result of a breakdown associated with operating in these areas.

Question 20

Are we allowed to travel into Canada?

Accepted Answer

US registered RVs may enter Canada and return to the US without problem. One way rentals between the two countries are not allowed.

Question 21

Are we allowed to travel into Mexico?

Accepted Answer

The RV Rental Factory does not allow travel into Mexico.

Question 22

Can I park my car at your rental center while we travel?

Accepted Answer

Free parking is available at The RV Rental Factory. The RV Rental Factory is not responsible for any damages or theft that occurs while vehicles are parked. The RV Rental Factory location is monitored by a 24/7 security system and secured.

Question 23

Can we travel one way to our destination or do we have to travel round trip?

Accepted Answer

No, we do not offer one way travel.

Question 24

Can you pick me up/drop me off at the airport?

Accepted Answer

No, we do not offer pickup/drop-off from the airport.

Question 25

Do I need a special driver’s license to drive a The RV Rental Factory motorhome?

Accepted Answer

No, any valid state driver license allows one to drive our RV’s.

Question 26

Do you have baby car seats and cribs available?

Accepted Answer

No, unfortunately we do not offer car seats or cribs at this time.

Question 27

Does the motorhome come equipped with pots and pans?

Accepted Answer

Some of our motorhomes/travel trailers do come equipped with pots and pans. We notate if a unit has pots and pans in the description of the motor home or travel trailer.

Question 28

Does the motorhome come with a TV?

Accepted Answer

All of our motorhomes and travel trailers are equipped with one or more TV’s.

Question 29

How can I learn to operate the components on the motorhome?

Accepted Answer

The RV Rental Factory will conduct a 30-60 minute walk through of the motorhome/travel trailer to get the customer comfortable with operations prior to departure.

Question 30

I heard that The RV Rental Factory offers specials during the year. What specials do you have?

Accepted Answer

Follow our Instagram and Facebook pages to stay up to date on specials and promo codes!

Question 31

Is there a ladder so we can get on the roof to watch the race?

Accepted Answer

There are ladders on most of The RV Rental Factory motorhomes/travel trailers, but customers are NOT allowed to use the roof other than to remove foreign items/debris.

Question 32

Is there a limit to how many people can ride in the motorhome?

Accepted Answer

Each RV has a manufacturer limit for occupancy, which customers must abide by.

Question 33

Who do I contact if I've lost a personal item(s) during a The RV Rental Factory rental?

Accepted Answer

The RV Rental Factory will make a reasonable effort to contact guests after departure if they have left any belongings on the premises or in the RV. We will ship items back at the owner's expense. If we are unable to reach the guest(s), the items will be placed in our Lost & Found. Any items that remain in the Lost & Found will be donated to charity or discarded after 60 days. To inquire about a lost item, please call (224-564-1625) or email us at rent@thervrentalfactory.com.